Testimonials
"I really appreciate that I had chance to attend the "Global Ambassador Concierge" Training Program. This program emphasized student participation which gave me a different training experience. Our instructors gave me a better understanding about international high-end service and the concept of cross-cultural communication through their in-depth experience in world-class service and luxury service management. This has enlightened me to do a better job at my current position."
Susan - The Great Wall Sheraton, Sales Representative
"I think this training program was great! The concept and the mode of the training was very new and unique, and we were encouraged to think independently. I took a lot from this training program back to my work."
Beijing New Century Hotel, Assistant Banquet Manager
"I am working in the hotel industry which means I have to meet with different foreigners every day, making the training program very useful to me. It helps me to understand the culture difference between the West and the East. I hope there is another chance for me to attend a training program like this!"
Jessie - Beijing International Hotel, Lobby Manager
"This course was offered in an English environment to understand international service standards, which really opened my mind about service."
The Jianguo Hotel Beijing, Concierge Manager
"I believe every participant in this training program learned a lot about cultural differences which has improved our mind-set to offer better service. I can take a lot from the case studies and role-playing scenarios back to my daily work."
Beijing Dongfang Hotel, Sales Manager
Print this page